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Symantec Platinum Support - Extended service agreement - replacement - 1 year - shipment - 24 h
With today's fast-changing networking landscape, it is essential to have the latest security technologies in place to protect computing environments. But as new threats and vulnerabilities continually emerge, it is equally important to ensure that security systems are being fully and properly utilized and appropriately updated. By keeping pace with changes and taking advantage of the full potential of security systems, an organization not only protects itself better, it also maximizes the return on its security investments. Symantec's global technical support group is dedicated to delivering the knowledge, troubleshooting expertise, and responsive service that organizations need to leverage the value and power of Symantec security technologies to their fullest extent. Symantec Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.
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