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Exabyte SupportSuite Ultimate - Extended service agreement - parts and labor - 3 years - on-site
Exabyte's SupportSuite services are uplevel support and service packages available with new purchases only. The SupportSuite Solution Paks include parts, labor and travel from IBM Global Services and 24 x 7 toll-free access to certified Exabyte Technical Support specialists for the duration of the 3-year contract (coinciding with the 3-year limited warranty). With SupportSuite solutions, you combine On-Site Service and Technical Support in a conveniently managed package. This support covers additional VXA-2 drive.
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