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NetIQ Essential Care - AppManager for MS Windows NT and Windows 2000 1 server - technical support - consulting - 10 months
Essential Care is an annual agreement that provides telephone support, eSupport and four named contacts. eSupport features include access to the NetIQ Knowledge Base, Service Request Manager, Product Community Website, Online User Forums, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates.
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