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Plasmon Service Direct Guardian Plan - Extended service agreement - parts and labor - 1 year - on-site - 9x5 - 4 h
Data storage is the heart of any information system and no one can service and support your library and drives more efficiently than the manufacturer. Doesn't it make sense to contract directly with the manufacturer for service? Introducing Service Direct from Plasmon: offering you the peace of mind that comes with knowing your mission-critical operations are supported by factory direct and factory-trained technicians. Service Direct lets you choose from three levels of service coverage, offering fast response and expert troubleshooting up to 24 hours a day, 7 days a week... at a reasonable price. All Service Direct Plans include one hour maximum call back, management of each incident for timeliness and closure, twice per year on-site preventative maintenance service, aid in coordinating and communicating with outside software support, maintain local stock for key hardware components, access to all manufacturer's product updates on priority basis, access to Plasmon technical web page and other support tools. Plasmon Service Direct Guardian Plan also provides toll-free 800 line into Plasmon Technical Support Center for unlimited telephone support from 7a.m. to 5 p.m. (MST) Monday through Friday (maximum of 40 hours per month) and four (4) business hours maximum on-site response time.
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