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Novell Premium Service Premium Support Engineer - Technical support - maintenance - 1 year - all levels - 210 points
Novell designed Premium Service packages to include the services most requested by its customers. Because every organization is different, Novell makes each feature available separately, allowing accounts to customize and enhance their service agreements. A group of Novell Premium support engineers will visit your site for a period of time to analyse and troubleshoot pre-specified configurations. The team provides the customer with a comprehensive report of their analysis with recommendations.
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