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Novell Premium Service - Technical support - 1 day - 220 points
The growth in acceptance and use of the Internet for both business-to-business and business-to-consumer environments means that traditional barriers between networks are coming down. Novell envisions a world in which all types of networks work together as "One Net" with the Internet as the backbone. Novell's range of Net services software makes the "One Net" environment a reality, through innovative solutions that meet business-critical needs. Novell recognizes that your net environment is critical to the smooth operation of your business and as a result you need the highest level of customized software support. In short, you need Premium Service. Designed to address specific customer needs, Premium Service is your direct support connection - providing a personalized and accessible relationship with Novell's most experienced support engineers and the security that comes with a customized long-term relationship. Premium Service is designed to provide the expert service your organization needs to succeed.
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