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PrimeSupport Connect - Total Virus Defense Suite 1 node - technical support - phone consulting - 1 year - level A
You rely on your information systems to complete the transactions critical for business success. Because it is your job to make sure your information systems run smoothly, you select the best products. Network Associates' PrimeSupport program is essential for making the most of your investment in Network Associates' products. This program gives you the technical support that's necessary to ensure that your product is installed correctly and is working properly. PrimeSupport offers a choice of KnowledgeCenter, Connect, Connect 24x7, and Enterprise options to meet your information availability needs. With PrimeSupport Connect, quick answers are just a phone call away during business hours. PrimeSupport Connect can be purchased for all corporate products on an annual basis. Connect features include unlimited, toll-free telephone access to technical support during business hours, response charter - calls answered within three minutes, response within one business day; access to online KnowledgeCenter and software updates.
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