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Symantec Platinum Support - Technical support (renewal) - phone consulting - 2 years
Symantec Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes. This service converts 2-year Platinum Support for Symantec Firewall/VPN 200 Appliance into 2-year Platinum support for Symantec Firewall/VPN200R Appliance offering a one-time conversion of the existing contract.
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