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Symantec Platinum Support - Symantec DeepSight Alert Services technical support (renewal) - emergency phone consulting - 2 years - 100+ level
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.
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