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VERITAS Extended Support - Backup Exec for NetWare Library Expansion Option ( v. 9.0 ) - 1 drive - technical support - phone consulting - 2 years - level B
Vsupport Contract Vs2 is for businesses that have an increased need for uninterrupted availability of their data and require responsive support around the clock. Usually, these will be single-location, homogeneous environments that run workgroup servers and multiple databases together with VERITAS products. With Vsupport Contract Vs2 you receive all Vs1 features (access to the Web knowledge base; support of named callers; E-mail notification services; technical support newsgroups, software upgrades, updates and patch releases; telephone support), plus the support of six named callers; cooperative support services; Web-based case submission; telephone support, 24x7 and follow-the-sun problem resolution engineering (severity 1 and 2).
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