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VERITAS Extended Support - Backup Exec for Netware Open File Option ( v. 9.0 ) - 1 server - technical support - phone consulting - 1 year - level C
VERITAS Vsupport services exist to increase your competitive advantage and business viability by helping you avoid unnecessary downtime and optimizing the deployment of VERITAS solutions in your operation. With Vsupport Services, you choose the level of support that best fits your needs. Contract Vs2 is for businesses that have an increased need for uninterrupted availability of their data and require responsive support around the clock. Usually, these will be single-location, homogeneous environments that run workgroup servers and multiple databases together with VERITAS products. IT activity during off hours is limited. VERITAS Vsupport Contract Services Vs2 include access to Web Knowledge Base, named callers (6), e-mail notification services, Technical Support newsgroups, software upgrades, updates and patch releases; Web-based case submission; 24x7 telephone support and Follow-the-Sun Problem Resolution Engineering (Severity 1 & 2).
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