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NetIQ Premium Care - NetIQ MailMarshal SMTP 100 mailboxes - technical support - emergency pager access - 1 year - after business hours - 1 h - level C ( 1000-2499 )
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts. Premium Care is offered for all NetIQ products with the exception of WebTrends Log Analyzer.
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