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NetIQ Premium Care - NetIQ Integrated McAfee Antivirus 250 users - technical support - emergency pager access - 1 year - after business hours - 1 h
Available as an annual agreement, Premium Care provides all the features of Essential Care with the addition of 24x7 support for critical issues, priority routing of issues, expedited support, a designated toll-free number, 10 named contacts, and remote diagnostics.
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