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Symantec Platinum Support - Symantec Enterprise Firewall Client-to-Gateway VPN ( v. 8.0 ) - 1 server, 250 sessions - technical support - emergency pager access - 2 years - 30 min - upgrade from Gold Support
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DoS) strikes. A Platinum Support subscription covers all products within a specific product families, but only if those products are covered under a current Gold Maintenance or Upgrade Insurance subscription.
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