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NetIQ Essential Care - WebTrends Firewall Suite 5 users - technical support - consulting - 1 year
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ Essential Care support plan provides telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates.
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