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VERITAS Basic Support - NetBackup Professional for Windows ( v. 3.5 ) - 10 clients - technical support - phone consulting - 1 year - level E
No matter where in the world you are, VERITAS Vsupport is available for you. VERITAS globally distributed support centers use the latest available technology to track communications and responses to issues. Vsupport services exist to increase your competitive advantage and business viability by helping you avoid unnecessary downtime and optimize the deployment of VERITAS solutions in your operation. With Vsupport Services, you choose the level of support that best fits your needs. The support offers different annual contracts at various levels of service and can be upgraded easily to meet your changing needs. Vsupport Contract Vs1 is for small businesses that need consistent, basic support with timely software updates. They will include small offices and home offices with a limited number of users, running a single server with one or two VERITAS products licensed and no information technology (IT) activity likely to take place after hours. With Vsupport Contract Vs1 you receive: access to the Web knowledge base; support of named callers (two); E-mail notification services; technical support newsgroups, software upgrades, updates and patch releases; telephone support. Vsupport offices around the world are linked through a common telephony and application infrastructure, enabling worldwide follow-the-sun resolution engineering and reducing the time necessary to find the answer.
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