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VERITAS Basic Support - Volume Manager for Windows 2000 Server ( v. 3.1 ) - technical support - phone consulting - 1 year - level D
VERITAS Vsupport services exist to increase your competitive advantage and business viability by helping you avoid unnecessary downtime and optimizing the deployment of VERITAS solutions in your operation. With Vsupport Contract Services, customers choose the level of support that best fits their needs. VERITAS offers five annual contracts at various levels of service that can be upgraded easily to meet changing needs. Contract Vs1 is for small businesses that need consistent, basic support with timely software updates. They include small offices and home offices with a limited number of users, running a single server with one or two VERITAS products licensed, and no IT activity likely to take place after hours. VERITAS contract provides numerous components and services you will benefit from. Named callers (Qty. 2) are resources for your organization that are authorized to call VERITAS for support for the product for which they have received training. This establishes internal expertise that will help solve issues faster. By subscribing to e-mail notification services and selecting one or more of the 36 subject areas, you will receive up-to-date information on known issues, latest patches, and updates for VERITAS products. The Vsupport-maintained newsgroups improve the success of your technology investment by enabling customers to exchange tips and techniques on applying VERITAS technology. Vsupport offices around the world are linked through a common telephony (regional business hours) and application infrastructure, enabling worldwide Severity 1 Follow-the-Sun Problem Resolution Engineering to reduce the time to case closure. This support includes Follow-the-Sun Problem Resolution Engineering (severity 1 only).
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