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VERITAS Extended Support - Volume Manager for Windows 2000 Advanced Server FlashSnap ( v. 3.1 ) - 1 user - technical support - phone consulting - 1 year - level B
VERITAS Vsupport services exist to increase your competitive advantage and business viability by helping you avoid unnecessary downtime and optimizing the deployment of VERITAS solutions in your operation. With Vsupport Contract Services, customers choose the level of support that best fits their needs. VERITAS offers five annual contracts at various levels of service that can be upgraded easily to meet changing needs. Contract Vs2 is for businesses that have an increased need for uninterrupted availability of their data and require responsive support around the clock. Usually, these will be single-location, homogeneous environments that run workgroup servers and multiple databases together with VERITAS products. IT activity during off hours is limited. VERITAS contract provides numerous components and services you will benefit from. Six named callers are resources for your organization that are authorized to call VERITAS for support for the product for which they have received training. This establishes internal expertise that will help solve issues faster. By subscribing to e-mail notification services and selecting one or more of the 36 subject areas, you will receive up-to-date information on known issues, latest patches, and updates for VERITAS products. The Vsupport-maintained newsgroups improve the success of your technology investment by enabling customers to exchange tips and techniques on applying VERITAS technology. Vsupport offices around the world are linked through a common telephony and application infrastructure, enabling worldwide follow-the-sun solution engineering and reducing the time necessary to find the answer. With Cooperative Support Services you get answers fast when the issue requires a multivendor solution by leveraging VERITAS' agreements and alliances with many leading software and hardware vendors. Through Web-Based Case Submission, you enter severity 3 to severity 4 issues into a Web form on the support Web page.
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