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PrimeSupport ServicePortal - NetShield for NetApp 1 capacity unit - technical support - web knowledge base access - 1 year ( 2nd year ) - level A
You rely on your information systems to complete the transactions critical for business success. Because it is your job to make sure your information systems run smoothly, you select the best products. Network Associates' PrimeSupport program is essential for making the most of your investment in Network Associates' products. This program gives you the technical support that's necessary to ensure that your product is installed correctly and works properly. PrimeSupport offers a choice of ServicePortal, Connect, Priority, and Enterprise options to meet your information availability needs. Answers to your product questions are just a few clicks away at the online ServicePortal. Consisting of a searchable, intelligent knowledge base of technical solutions and links to a variety of technical documents such as product FAQs and technical notes, the ServicePortal also allows users to submit questions by e-mail if their answer is not found in the ServicePortal's technical resources.
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