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Symantec Platinum Support - Symantec Enterprise Security Manager Server Manager ( v. 6.0 ) - technical support - emergency pager access - 2 years - 30 min
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (Monday - Friday) and are also accessible after hours for critical business situations. This includes 24 x 7 Web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.
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