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NetIQ Premium Care - Secure Password Administration v1.0 Add-on for SAS or DRA technical support - emergency pager access - 1 year - 24x7 - 1 h
A key component of every serious business strategy is knowledgeable and responsive Technical Support. In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.
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